Right to Information and Information Privacy

The Right to Information Act 2009 is the Queensland Government's approach to ensure that the community is provided with greater access to information held by government agencies – unless on balance it is contrary to the public interest to provide that information. The Right to Information Act 2009 replaces the Freedom of Information Act 1992.

The Information Privacy Act 2009 is a formal means of requesting access to and amendment of your personal information, if you believe it to be incorrect, misleading or out of date.

Formal access applications under Right to Information Act or Information Privacy Act should only be made as a last resort, where information is not otherwise accessible.

The Right to Information Act and the Information Privacy Act aims to:

  • make more information available
  • provide equal access to information across all sectors of the community
  • provide appropriate protection for individuals' privacy

How do I access Information?

Consider an Administrative Action Review

Before you make a Right to Information or Information Privacy application, you should consider an Administrative Action Review. You can find information regarding this process on our Customer Service and Feedback page.

Limitations on access

Please be aware there are exemptions which may apply to applications for access to information held by us, for example that involve operational and investigation documents. This does not mean that an application to access such information cannot be made. To obtain access to documents relating to a particular investigation, the documents must consist of information about the applicant and the investigation must be finalised. It is possible that parties not involved in an investigation may not be able to access investigation files.

What is considered a ‘Document’ under the Acts?

For the purposes of the Right to Information Act and Information Privacy Act, the term "document" includes files, computer printouts, maps, plans, photographs, tape recordings, films or videotapes and other means of storing information, no matter how old or recent.

Can I see all documents?

Some documents are exempt under these Acts to protect essential public interests or the personal or business information of others. Sometimes part of a document may not be available if it contains information which is exempt (e.g. name and address of complainant/s).
If you are refused access to a document or given partial access only, we must give you written reasons for the decision and tell you of your rights of appeal.

What are ‘personal information’ documents?

Personal information documents include information on any matter of personal or private concern to an individual such as medical records, family or domestic relationships, income, assets and financial records.
When you want to see documents containing information about your own personal information, you will have to show proof of identity.